This Privacy Policy describes our privacy practices indowd relating to personal information collected from members of our platform on the website indowd.vu and all services associated with it.
We understand that your privacy is a deeply personal and sensitive matter. The trust you place in us to safeguard your personal information is something we never take lightly. Every procedure described in this document exists because we genuinely care about your privacy.
By using the indowd platform, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our platform. For any privacy enquiries, our support team is available via live chat 24/7.
Privacy Policy Contents
Personal Information We Collect
Indowd collects several types of information from our members to enable us to provide a secure, seamless, and personalised service. We only collect information that is genuinely necessary for platform operations.
| Data Category | Sample Information | Purpose of Collection |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad/passport number | Identity verification (KYC), legal compliance |
| Contact Information | Email address, phone number | Account communications, security notifications |
| Financial Data | Bank account details, transaction records | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser | Account security, fraud detection |
| Gaming Data | Wagering history, game preferences, session duration | Platform improvement, responsible gaming |
| Communication Data | Live chat records, support email | Customer service quality improvement |
How We Use Your Personal Data
Every piece of information you share with us is used for legitimate and transparent purposes. We do not use your data for any purpose beyond the scope stated here without your prior consent.
- Creating and managing your member account securely and efficiently.
- Processing all financial transactions, including deposits and withdrawals, accurately.
- Verifying your identity through the KYC process to ensure platform security.
- Providing responsive and effective customer support to you.
- Sending important notifications related to your account, security, and promotions you have opted in to receive.
- Detecting and preventing fraud, money laundering, and platform abuse.
- Complying with legal obligations and the requirements of relevant authorities.
- Monitoring gameplay patterns to support our responsible gaming program.
- Improving the platform based on how you and other members use it.
We do not use your data to make automated decisions that significantly affect you without human oversight. If you have concerns about how your data is used, you may contact our support team at any time.
Data Storage and Security Measures
The security of your data is a responsibility we take extremely seriously. indowd employs multiple layers of cutting-edge security technology to ensure your information remains protected from unauthorized access at all times.
- 256-bit SSL encryption protects all data transmitted between your device and our servers.
- Your password is stored in hashed form — no one, including indowd staff, can read your password.
- Sensitive financial data is stored in an isolated environment with strict access controls.
- Security monitoring systems operate 24/7 to detect any threats or suspicious access attempts.
- Security assessments and audits are conducted periodically by independent parties to ensure the highest standards are maintained.
- Two-factor authentication (2FA) is available for all accounts as an additional layer of protection.
Your personal data is retained for as long as necessary to fulfil the purposes stated in this policy or as required by law. Once the retention period expires, your data will be securely deleted or anonymised.
Data Sharing with Third Parties
Indowd does not sell, rent, or trade your personal data to any third party for marketing purposes. However, there are limited situations where we need to share your information with trusted parties to enable the platform to operate.
- Payment Processors: Transaction information required to process your deposits and withdrawals is shared with licensed payment processors bound by strict confidentiality agreements.
- KYC Service Providers: Identity information is shared with licensed third-party identity verification platforms for KYC verification purposes only.
- Legal Authorities: We are required to disclose certain information to the relevant authorities when mandated by law or court order.
- Technical Partners: Technical service providers such as hosting and cybersecurity firms may have limited access to data to perform their functions, subject to confidentiality agreements.
- Your data is never shared with advertisers, marketing companies, or any third party for commercial purposes.
- Your data is not shared with other gaming platforms or companies without your explicit consent.
Cookies and Tracking Technologies
The indowd platform uses cookies and similar tracking technologies to enhance your experience while browsing our website. Cookies are small text files stored on your device when you visit our site.
| Cookie Type | Function | Duration |
|---|---|---|
| Essential Cookies | Enabling core platform functions such as login and navigation. | Session / 30 days |
| Performance Cookies | Collecting anonymous usage data to improve the platform. | 12 months |
| Functional Cookies | Storing your preferences such as language and display settings. | 12 months |
| Security Cookies | Detecting suspicious sessions and protecting your account. | Session |
You can manage and delete cookies through your browser settings at any time. However, disabling necessary cookies may affect certain features of the indowd platform. Performance and functional cookies can be turned off without impacting your core experience.
Your Privacy Rights as an indowd Member
As an indowd member, you have certain rights regarding your personal data. We fully respect these rights and will process any related requests within a reasonable timeframe.
Right of Access
You have the right to request a copy of all personal data we hold about you at any time.
Right to Rectification
If your information is inaccurate or incomplete, you may request that we correct it.
Right to Erasure
You may request the deletion of your personal data under certain circumstances permitted by law.
Right to Restriction
You may request that we restrict the processing of your data in certain situations while a dispute is being resolved.
Right to Portability
You have the right to receive your data in a machine-readable format for transfer to another platform.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Children's Privacy and Protection of Young Users
The indowd platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from minors or underage individuals.
- Our registration process is designed to ensure that only eligible adults can create an account.
- Age verification is conducted during the KYC process to confirm member eligibility.
- If we discover an account registered by an underage individual, the account will be closed immediately and all related data will be deleted.
- Parents or guardians who suspect their child has registered an account with indowd are encouraged to contact us immediately.
We encourage parents and guardians to monitor their children's online activities and use appropriate parental control software to prevent unauthorized access to gambling platforms.
Changes to This Privacy Policy
Indowd reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements.
- Any material changes will be communicated to you via email or in-account notification at least 14 days before they take effect.
- The "Last Updated" date at the top of this page will be updated whenever changes are made.
- Previous versions of the Privacy Policy are retained and can be requested through our support team.
- Your continued use of the indowd platform after any changes take effect constitutes your acceptance of the updated policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. If you have any questions or concerns after reading this policy, our team is always ready to help.
Why Your Privacy Is Safe with indowd
We do not merely comply with the law — we go further to ensure your data is protected at every level.
Military-Grade Encryption
All data transmitted through the indowd platform is protected with SSL 256-bit encryption — the same technology used by leading banking institutions worldwide.
No Data Sales
Indowd has never and will never sell, rent, or trade your personal data to advertisers, marketing companies, or any other party for commercial gain.
Integrated KYC Compliance
Our integrated identity verification system ensures that only verified members can access the platform, protecting our community from fraud and identity misuse.
Privacy Controls at Your Fingertips
You can manage your notification preferences, cookie settings, and data permissions directly from your account dashboard — simple, fast, and without needing to contact support.
Regular Security Audits
The indowd security system undergoes independent audits on a regular basis to ensure our data protection standards keep pace with the latest cyber threats.
Dedicated 24/7 Privacy Support
Our support team is specially trained to handle privacy and data security inquiries. We ensure every concern you raise is addressed seriously and promptly.